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Getting Started

Welcome

Get started with MoonOne, our monitoring system, and access all the tools you need for seamless management of your mining operations.

This guide will take you step by step — from creating your account and completing onboarding to building well-organized, efficient mining facilities and managing them effortlessly — so you can focus on what matters most: growing your business.

Why choose MoonOne?

Innovation: Stay ahead with cutting-edge technology.
Reliability: Trust in consistent and dependable solutions.
Support: Access to 24/7 expert assistance.
Scalability: Easily adapts to growing needs.
Cost-Effective: Get competitive pricing without compromising on quality.

MoonOne supports the following manufacturers:

Antminer (including Vnish firmware)
Avalon
DragonMint
Iceriver
Elphapex
Innosilicon
Whatsminer

Have a miner that we don’t support? Contact us at Telegram.

Prepare hardware

In this section, we outline the system requirements and recommended CPU specifications needed for effectively monitoring your cryptocurrency mining operations.

Recommended CPU specifications

The hardware specifications vary depending on the number of miners managed, ranging from a Raspberry Pi for smaller setups to enterprise-grade servers for larger operations.

Miners

0 - 2,000

2,000 - 4,000

4,000 - 10,000

10,000+

Device

Raspberry Pi 4B/5 or equivalent server/PC

Intel i5 or equivalent AMD processor, with a minimum of 4 cores

Intel i7 or equivalent AMD processor, with a minimum of 8 cores and 16 threads

Enterprise-grade server is recommended — please contact us for a consultation.

RAM

At least 4GB

6-8GB

16GB

Software Requirements

Operating System: Ubuntu preferred 24.04 LTS or higher.
Connectivity: Stable network connection with access to remote miners.

Our monitoring platform's architecture allows for the distribution of tasks across multiple smaller servers rather than relying on a single powerful server. This not only facilitates easier and more scalable deployment but also provides flexibility in managing workloads.

A MoonOne agent is deployed on each server to manage miners based on the configuration.

Single Computer per Mining Container: Suitable for smaller operations, where each agent can handle roughly 500 miners per container.
Shared Computer for Multiple Containers: For more extensive networks, a single agent manages several thousand miners across multiple containers.
Enterprise Server for Entire Site: In large-scale environments, a robust enterprise server with one MoonOne agent can manage over 10,000 miners, ensuring efficient and streamlined operations.

This scalable and flexible architecture is designed to accommodate various operational needs and technology environments.

We're always available!

Have a chat with us at Telegram.

How to install MoonOne agent

The MoonOne Agent is a metrics tool that provides real-time data from miners to the MoonOne dashboard, allowing for efficient monitoring and control.

Create an account to begin gathering data at the new facility. Deploy an agent to collect information from your devices.

How to add an MoonOne agent

Go to Settings → Facilities in your account.
Click Edit facility.
Click Add MoonOne agent.
Connect to your server.
Launch the terminal to enter commands on your server.
Paste installation script of the agent on your server following the instructions provided.
Return to Moon and enter IP-ranges of your miners.
Click Scan to initiate network scanning for miners located within the specified IP-ranges.

For successful detection and scanning of miners, ensure your MoonOne agent is connected to the same subnet as the miners, and input the correct IP range. `Miners need to be operational and not offline. `

Firewall or security software can block scans, so necessary network ports should be open and the agent whitelisted. Network issues may also affect the scan's performance.

The MoonOne agent system is designed with an automatic update feature, ensuring that users always have the latest enhancements and security patches without needing to manually intervene.

FAQ

Why are my miners not detected during the scan?

Ensure that the miners are powered on and accessible on the network. Also check the server with MoonOne agent has access to the devices you are looking for (currently we use following ports: 80, 443, 4028, 4111)

Why isn't my MoonOne Agent connected to the miners?

To discover miners, your MoonOne Agent server and miners need to be on the same local area network (LAN) subnet. Ensure they are within the same network range.

What should I do if data collection is inconsistent?

If you notice inconsistencies in data collection, you can try the following steps:

Check Connectivity: Ensure the facility is properly connected to the network.
Firewall Settings: Check that your firewall settings permit the agent to scan the network.
Agent Status: Confirm that the agent is running and properly configured.
Restart the Agent: Reinitialize the agent and attempt to scan again.
Verify IP Range: Ensure the IP range entered is accurate.

What format of IP ranges can I input?

You can enter IP ranges in CIDR notation (e.g., 192.168.1.0/24), as a range (e.g., 192.168.1.1-192.168.1.100), or individually (e.g., 192.168.1.2). Addresses can be separated by a space, dash, or new line. Ensure the specified ranges cover your miners' network for an effective scan.

What happens if I enter the wrong IP range?

When defining the IP ranges for the scan, a simple mistake in syntax or using incorrect IP addresses can result in failure.

How to edit IP ranges?

To edit IP ranges, you need to navigate to the Settings tab in your account. Here’s how:

Go to Settings → Facilities in your account.
Click on Edit facility to access the facility settings.
Select Edit Ranges for the desired agent to modify its IP address ranges.
Input the new IP ranges using CIDR notation or dash-separated format.
Save your changes to ensure the new IP ranges are applied.

How do I check the status of the agent?

To verify the current status of the agent or check for any updates, follow these steps:

Navigate to Settings → Facility → Edit facility.
Find the agent in the list. The system should display the current status.

Why is my MoonOne Agent offline?

If your MoonOne Agent is offline, you won't be able to initiate a scan. Ensure that the MoonOne Agent server is up and running.

How to open the terminal on my server?

If your server is located remotely, you will need to use a remote access protocol such as SSH (Secure Shell) to connect. You'll need the server's IP address and the necessary credentials. You can initiate an SSH session from your local machine's terminal using a command like ssh username@server_ip.

How to restart MoonOne agent on your server?

To restart the MoonOne agent, execute the following command:

sudo service moon-agent restart

Or:

Go to Settings → Facilities in your account.

Click on Edit facility to access the facility settings.

Click on Reinstall MoonOne agent

How to stop MoonOne agent on your server?

To stop the agent running on your server, execute the following command:

sudo service moon-agent stop

Can a firewall or security software block my MoonOne Agent scan?

Yes, firewalls or security software can block the MoonOne Agent scan by preventing certain network traffic. Ensure that the necessary ports are open and that the MoonOne Agent is whitelisted in any security software to allow the scan to proceed without being blocked. Check your security settings to prevent interference.

How do network issues affect my MoonOne Agent scan?

Network issues, such as high latency, packet loss, or network congestion, can lead to incomplete or failed scans. Make sure the network is stable and experiencing minimal interruptions by checking the connection quality and bandwidth availability. Reduce any unnecessary network load to improve scan reliability.

Can high CPU usage affect my MoonOne Agent scan?

High CPU usage on the server where the MoonOne Agent software is running can affect the scan's performance. Close any resource-intensive applications to free up system resources.

How is data security managed in the MoonOne agent?

Data security is a top priority for MoonOne. The agent employs advanced encryption protocols to protect data both in transit and at rest. Regular security audits and updates are conducted to identify and fix vulnerabilities, ensuring that sensitive information remains safe from unauthorized access.

Do I need to update the agent to keep it up-to-date?

No, the agent updates automatically. This ensures that the agent is always running the latest version without requiring manual intervention by the user.

We're always available!

Have a chat with us at Telegram.

How to add facility

Add your facilities to MoonOne and control them using various system features.

Upon creating your account, a farm named "Facility 1" will be automatically created. You can change this name anytime by navigating to Facilities → Edit.

How to add a facility

Go to Settings → Facilities in your account.
Click Add facility.
Enter the facility's name.
Enter the facility's short name. You can use it to generate cell indexes in topology.
Choose one or more options for facility:
- Staff Management: Oversee staff and regulate access.
- Client Management: Control your clients efficiently by keeping track of their services and billing them promptly.
- Meter Data Management: Streamline data collection from meters. Coming soon
- Warehouse Management: Optimize warehouse operations and inventory control. Coming soon
Click Save.

Facilities appear under the Facilities section, where you can edit details and settings anytime. Deactivate a facility by toggling off the "Active" switch to stop data collection and restrict access.

You can create as many facilities as you need, with no limits.

FAQ

Why don't I see the facility section?

If the facility section is missing from your interface, ensure you have proper permissions by contacting your administrator. The interface might be customized for your role or the feature might be disabled.

How do I add a new facility?

To add a new facility, navigate to Settings → Facilities and click on the Add Facility button. Fill out the necessary details in the form provided and ensure all required fields are completed. After entering all information, click Save to create the new facility.

How do I edit a facility's information?

To edit a facility, go to Settings → Facilities. Click on the facility you wish to edit and update the necessary fields. Once done, make sure to click Save to confirm your changes.

Can I delete a facility?

Currently, facilities cannot be permanently deleted. You can deactivate them by toggling off the "Active" switch to halt data collection and access. All previously collected data will still be retained and accessible if the facility is reactivated in the future.

How do I reactivate a facility?

To reactivate a facility, navigate to Settings → Facilities. Find the facility you wish to reactivate and toggle the "Active" switch back on. This will resume data collection and access to the facility's information.

We're always available!

Have a chat with us at .

Configure the topology

The Topology feature helps you organize, manage, and optimize your mining facility by creating a clear hierarchical structure.

How to structure your warehouse

When generating a topology, a well-organized structure is crucial for efficient warehouse management. Here is an example of how you can create a structured topology:

Facility: Select the main distribution center where your items are stored.
Warehouse: Choose or add the specific warehouse within the facility that requires a new topology.
Room: Choose or add the room designations where storage solutions will be implemented.
Section: Define the large zones within the warehouse, such as "Zone 1" or "Zone 2", to facilitate sectional storage.
Line: A row of racks within a section.
Rack: A tall frame used to hold shelves.
Shelf: A flat surface on a rack where items are stored.
Cell: The smallest storage space, like a slot, designed to hold a single miner.

How to generate a topology

Go to Settings → Topology in your account.
Click Generate topology.
Choose a Facility from the drop-down list.
Choose or add Warehouse from the drop-down list.
Choose or add Room from the drop-down list.
Select the checkbox under the Facility, Warehouse, and Room fields to include their names in the index.
Choose from entities: Section, Line, Rack, Shelf, and Cell. Each block will have a checkbox to enable the entity’s creation.
1. Example: Entering 247-250 for racks will create four racks: 247, 248, 249, and 250.
2. Allowed range: 1 to 9999.
Verify the Example Address and the Amount of Cells to confirm the topology's correctness.
Click Save.

Example: Main Center → Warehouse A →Room1 →Zone 1 → Rack 1 → Shelf 3 → Cell 101

How to generate a topology without using a cell storage system

Go to Settings → Topology
Click Generate topology.
Choose a Facility from the drop-down list.
Choose or add Warehouse from the drop-down list.
Choose or add Room from the drop-down list.
In the storage system selection step, choose only "cell" as the type. Then, make sure to set the maximum quantity of potential devices in your facility to at least 1.

This ensures that the topology is created without relying on a full cell storage system, but still allows for basic device placement and indexing within the selected structure.

Example: Main Center → Warehouse A →Room1 → Cell 101

Mandatory and optional fields

Mandatory Fields

When creating a topology, it is crucial to provide specific mandatory fields to ensure a comprehensive setup: Facility, Warehouse, Room, Cell.

Make sure all mandatory fields are correctly filled to avoid any issues during topology generation.

Optional Fields

Enhance your topology's complexity by adding optional fields like Sections, Lines, Racks, and Shelves. These entities allow precise placement and organization of resources.

Benefits of a well-defined topology

Scalability: Simplifies integration of new areas, adapting your layout with minimal disruption as your facility grows.
Optimized Resource Usage: Ensures precise resource placement, maximizing capacity and functionality.
Enhanced Efficiency: Streamlines processes, minimizing time spent searching for resources or locations.
Improved Organization: Clearly defines sections for simplified navigation

FAQ

Why do I need this?

Having a well-defined topology in place is crucial for effectively organizing and managing the resources within your facility. It ensures streamlined operations, easy accessibility, and enhanced productivity by providing a clear map and structure for your staff to follow. This setup allows for efficient resource management and helps prevent workflow bottlenecks.

How to modify a topology?

Navigate to Settings → Topology in your account to select the topology unit you want to delete or generate new one

What are mandatory or optional fields in topology?

Mandatory fields in topology include: Facility, Warehouse, Room, Cells.

Optional fields encompass: Section, Line, Rack, Shelf.

What happens if I delete a topology?

When you delete a topology, all configurations and structures associated with that topology unit will be permanently removed. You can't delete a topology unit if it contains a device.

How to generate a topology without a cell storage system?

Navigate to Settings → Topology in your account. Click the option to generate a new topology. Choose facility, warehouse, and room. Select only "cell," and enter a minimum of 1 for the maximum quantity of potential devices in your facility

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Have a chat with us at .

Add a staff member

You can add your staff members to MoonOne and grant them access to different system features.

How to add a staff member

Go to Settings → Staff in your account.
Click Add staff.
Enter the staff member's name.
Enter email address (this will be used for login).
Choose a Role from the drop-down list.
Choose at least one Facility the staff member will have access to.
Click Save.

The staff member will get an invitation email and must verify their email within 7 days. After clicking the link, they can set a password to log in. Until they do this, their status will be Not Activated.

You can add as many staff members as you need. No limits and it’s completely free.

FAQ

Why do I need this?

Having a staff management system allows for efficient organization of roles and access within your facility. It ensures that all team members have the right permissions and tools to perform their tasks, improving workflow and security by managing user access levels directly through the platform.

Can't find the Staff tab?

If the Staff tab is not visible, it may be because the Staff Management option is disabled for your facility. To fix this, go to Settings → Facility, click on edit, and enable Staff Management. Alternatively, ask the administrator to verify your permission to view the staff list.

What if a staff member does not receive the invitation email?

Firstly, please verify the spam folder, confirm the accuracy of the email address, and if necessary, resend the invitation.

How can I resend an invitation email to a staff member?

Navigate to Settings → Staff, locate the staff member with a Not Activated status, and select the Resend option

Why can't my staff change their nickname?

Administrators have exclusive rights to modify nicknames. If you are an administrator, navigate to Settings → Staff, locate the staff member, and select Edit to make the necessary changes.

Can a staff member's role be changed after they've been added?

Sure, you can modify a staff member's role.

How do I change a staff member's role?

To modify staff permissions, navigate to Settings → Roles. You can create a new role or edit an existing one as needed and then assign it to the appropriate staff members.

What should I do if a staff member leaves the organization?

To ensure security and compliance, immediately delete the staff member account. To delete, navigate to Settings → Staff and select delete. Follow your organization's offboarding process to handle any associated data or access rights.

We're always available!

Have a chat with us at Telegram.

Create a role

Define user roles to manage access and responsibilities. Assign roles with specific permissions for secure and efficient team management.

Default staff roles

To assign roles to your staff, select from the following default positions, each with unique access rights and responsibilities:

Newbie: Has view-only access to device information, allowing them to learn without the risk of modifying settings. Ideal for trainees or observers who need an overview of system operations.
Junior Technician: Similar to Senior Technicians but with restricted access to device operations. Suitable for support staff assisting in technical tasks under supervision.
Senior Technician: Focuses on handling device operations and solving technical problems without access to key administrative functions.
Manager: Manages device functions and operations, but lacks admin rights. Perfect for department heads managing daily tasks without configuring settings.
Administrator: Full system access to configure settings and manage users, except for deleting facilities. Designed for C-level executives to manage resources effectively.
Owner: Has full access to all system functionalities, settings, and features.

How to create an additional role

Go to Settings → Role in your account.
Click on Add role.
Enter Role name.
Select an appropriate Role Template to expedite the process. Each template offers a foundational set of permissions that can be tailored to meet specific requirements.
1. Check the boxes of the system sections or actions to which you will open access to:
2. Admin Permissions: Oversee staff management, facility and task automation.
3. Facility Permissions: Manage devices, including import, move, reboot, delete, and update firmware. Handle device pools and password settings.
4. Task Permissions: Handle task creation, editing, assignment, and tracking.
5. Client Permissions: Control view, add, edit, and manage your clients.
Click Add.

If you need to delete role that is already assigned to employees, assign new position to them before deleting. To do this click "Delete" near role.

FAQ

Why do I need this?

Assigning roles ensures staff have access only to what they need, enhancing security and efficiency. It reduces unauthorized access risk and simplifies task management, accountability, and compliance.

Why don't I have access to view roles?

If you lack the permissions necessary for viewing roles, check if your user account is in the appropriate user group. Alternatively, contact your administrator for help or verify if staff management is enabled in your Facility.

Can I assign multiple roles to a single staff member?

It is not possible to assign multiple roles to a single staff member

Why should role assignments be reviewed?

Reviewing role assignments ensures users have appropriate access, enhancing security and compliance.

What should I do if a staff member requests additional permissions?

If a user needs additional permissions, you can either modify their existing role, assign a new role with the required permissions, or create a custom role tailored to their needs. Always review and verify permission changes to maintain security and compliance.

Why can't I edit or delete my role?

Roles that are assigned to you may need permissions from an admin. Contact someone with the appropriate permissions to make changes.

Is there a way to track changes made to roles?

Yes, modifications to roles can be tracked in Admin logs, detailing who made the changes and when.

We're always available!

Have a chat with us at Telegram.

Mass import miners

To import miners, users can manually enter miner details through the mass action panel or upload a file. Once added, all miners will be visible under the "Imported" tab.

In Roles → Farm Permissions admins control access by setting permissions for mass and single device imports, ensuring only authorized users can perform these actions. All import activities are logged. Access them via the logs tab or by selecting "View logs" from the miner's menu.

Before import

Install MoonOne agent and scan your network.
Generate topology (Settings → Topology).
Prepare .xlsx or .csv file to mass import.
1. MAC – unique hardware address for network identification.
2. IP – network address for locating and accessing the miner.
3. Index – system-generated value for managing miners, found in Settings → Topology
4. Serial Number – manufacturer's unique ID for tracking hardware and warranty.
5. Submodel – a specific variant of the miner model, indicating differences in hardware.
6. Client Email – the email address associated with the owner of the miner, used for notifications and support.
7. Client Status – The current operational status of the client (Paid/Unpaid).

How to mass import miners by file

Go to Dashboard → Unimported.
Click on Import by file.
Upload a file (.xlsx or .csv) containing the following information: MAC, IP, Index, Serial number, Submodel, Client email, and Client status.
Click Apply.

Tips for Successful Bulk Import

To maximize the success rate of your bulk miner imports, consider implementing the following best practices:

Consistently Verify Data: Regularly check for data integrity and consistency before each import.
Adopt Incremental Imports: If managing extremely large datasets, consider importing them in smaller batches to identify errors more easily.

How to mass import miners via the mass actions panel

Go to Dashboard → Unimported.
Select miners by checking relevant boxes.
Click Import on the mass action panel.
Enter the following information: MAC, IP, Index, Serial number, Submodel, Client email, and Client status. Max file size: 10 MB; values must follow order.
Click Apply.

How to import a single miner

To import a single device, locate the device in the Unimported list, click on the three dots next to it, and select "Import" from the dropdown menu. This option allows for individual device import without going through the bulk upload process.

FAQ

Why do I need this?

Importing miners in bulk using the mass action panel streamlines data entry, reduces manual errors, and ensures all miner information is captured accurately. This method is essential for efficiently managing large volumes of miner data, thereby saving time and resources.

How to resolve import failures?

To address and prevent import failures, consider the following steps:

Correct File Format and Size: Confirm the file is in either .xlsx or .csv format and is under the 10 MB limit.
Follow Data Order: Ensure your data matches the specific sequence required for import.
Inspect Data for Errors: Examine your data for any missing or incorrect entries and correct them before retrying.
Handle Unsupported Characters: Remove any characters or symbols not supported by the system.

How to check import logs?

To track any changes made during the import process, you can view the detailed logs of all import activities. Follow these steps to access the logs:

Navigate to the logs tab on the main menu.
OR Select "View logs" from the miner's menu.

Why can the system show a miner twice?

If the system detects an Antminer (except Vnish) or Whatsminer with an unknown password, it can't access the MAC address — which is needed to uniquely identify the device. Without it, a duplicate may be created.

What to do:

Click the key icon on the Dashboard, enter the correct password, and the duplicate will be removed automatically once the MAC address is retrieved.

We're always available!

Have a chat with us at Telegram.

DASHBOARD

Features overview

Our platform offers powerful tools for managing and monitoring miners with ease. Stay in control with real-time data, mass actions, and detailed performance insights. Advanced filtering and security features help streamline operations, while automated diagnostics ensure quick issue detection and resolution.

Control & Monitoring:

Real-time miners' information table.
Mass action panel for remote management.
24-hour activity overview.
Live hashrate chart for comprehensive tracking.
Advanced filtering and search for quick navigation.

Diagnostics & Security:

Automated detection of non-working miners with task creation.
Identify miners with unknown passwords.

We're always available!

Have a chat with us at Telegram.

Hashrate chart

This tool provides a comprehensive view of your facility's efficiency across various time periods and algorithms.

Selecting and analyzing algorithm data

To display data for a different algorithm, use the dropdown menu to select from the available options. The system will only show currently active algorithms. Algorithms are listed in descending order based on the number of devices associated with them, allowing for easy identification of the most widely used algorithms at your facility.

For a detailed analysis of algorithm performance, utilize the interactive chart features. The 1D chart provides precise 10-minute interval data, while the 1M and 1Y charts offer broader insights with hourly averages over longer timeframes. To customize your view, navigate between these periods using the tabs. Remember, the charts automatically refresh to ensure you always have the latest data.

Chart lines: Actual vs. Target

Focus on the Primary Line (solid) for real-time performance. Compare it with the Secondary Line (dashed) to spot discrepancies. The solid line represents the "Actual" hash rate, calculated by averaging performance over intervals (10 min/hour/day). The dashed line shows the "Target" hash rate, determined by submodel values.

Performance loss categories

The performance loss section identifies and analyzes hash rate discrepancies. If the actual rate is below the target, it provides details like absolute and percentage performance loss. It categorizes deficiencies as:

🔴 Dead:

Hashrate loss caused by devices or boards that are not recoverable. Tasks related to these devices were created and closed in Taskmanager with the status "Repair rejected" or "Not recoverable". These devices are permanently excluded from operation.

🟠 Broken:

Hashrate loss caused by devices that currently have active tasks in Taskmanager. The reason for the malfunction can vary — from being offline to low hashrate or hardware issues. These devices are pending repair or diagnostics.

🟡 Underhash:

Hashrate loss caused by devices that are working but performing below expected levels, and no task has been created for them yet in Taskmanager. This category highlights devices that require attention and task creation for further investigation.

The total loss percentage is not simply the difference between the actual hash rate and the target hash rate. This is because the actual hash rate may include devices with high-performance mode, which can affect the calculation.

Instead, the loss percentage is calculated individually for each device and then summed up based on its sub-model, ensuring a more accurate representation of total performance loss.

Real-time efficiency classification

Real-time monitoring sums 5-second hash rates for an algorithm. The hashrate is crucial as it indicates the mining performance of devices. Each rate is then categorized by efficiency:

Green: ≥95%, indicating optimal performance.
Yellow: 80-95%, showing moderate performance.
Red: <80%, highlighting suboptimal performance.

Average hashrate over 24 hours

For the past 24 hours, the average hash rate is derived from the sum of 10-minute averages based on these 5-second values across all devices. The average efficiency measures how well the entire mining operation is performing over that period.

Maximum hashrate over 24 hours

Maximum hashrate indicates the highest processing power reached for an algorithm in the past 24 hours. It is calculated by summing the highest 10-minute hashrate values.

Realtime, average and maximum hashrate update every 30 seconds.

FAQ

How do I switch between algorithms?

Use the dropdown menu to select from available options. Only currently active algorithms are shown. They’re sorted in descending order based on the number of devices using each algorithm—helping you quickly spot the most popular ones at your facility.

How can I analyze algorithm performance?

Use the interactive chart features:

1D (1 Day): Shows precise 10-minute interval data.
1M (1 Month) & 1Y (1 Year): Display hourly averages over longer periods.

Switch between views using the tabs above the chart. Charts auto-refresh to keep data up-to-date.

What do the solid and dashed lines represent?

Primary Line (Solid) = "Actual" hashrate, calculated as an average over time (10 min/hour).
Secondary Line (Dashed) = "Target" hashrate, based on submodel expectations.

Use these lines to spot discrepancies in performance.

What is the performance loss section?

It explains why the actual hashrate might fall below the target. Losses are categorized as:

Dead: Devices/boards are permanently non-functional. Tasks have been closed in Taskmanager as “Repair rejected” or “Not recoverable”.
Broken: Devices currently have active tasks in Taskmanager. These could be offline, underperforming, or have hardware issues. They’re pending repair or diagnostics.
Underhash: Devices that are underperforming but don’t have tasks created yet. These need manual attention for further investigation.

How is total performance loss calculated?

It’s not just the difference between actual and target hashrates. Some devices might operate in high-performance mode, which skews simple subtraction.

Instead, each device's loss is calculated individually, based on its sub-model, and then summed—giving a more accurate picture.

How is real-time performance tracked?

Every 10 minutes, the system sums hashrates for each algorithm:

Green (≥95%) = Optimal
Yellow (80–95%) = Moderate
Red (<80%) = Suboptimal

This helps instantly assess mining efficiency.

How is the 24-hour average calculated?

It’s the sum of all 10-minute averages (based on 5-second values) across all devices. This reflects the overall operational performance for the past 24 hours.

What is maximum hashrate?

This is the highest processing power reached for an algorithm in the past 24 hours. It’s calculated using the peak 10-minute hashrate values.

How often is data updated?

Realtime, Average, and Maximum hashrates update every 30 seconds.

Why is monitoring hashrate important?

Because it allows you to:

Detect performance drops or malfunctions early.
Identify inefficient devices.
Optimize your mining operation.
Maintain maximum profitability.

We're always available!

Have a chat with us at Telegram.

Recent activity 24h

The recent activity section provides a detailed log of actions and events related to miner management within the last 24 hours. By tracking these activities, users can gain insights into system operations and troubleshoot as necessary.

Here's a brief explanation of each filter option in the recent activity section:

Miner: This filter allows you to view activities related to the management of mining devices. This includes actions such as importing, deleting, or relocating miners etc.
Tasks: Use this filter to view updates and changes related to tasks, such as their creation, assignment, and status modifications etc.
Client: This option focuses on interactions with clients, including adding new clients, and editing their details or other client-related activities.
Admin settings: Filter to see changes made to administrative settings, including adjustments to billing, facility configurations, and staff roles.
Diagnostics: This filter highlights diagnostic activities, which can include system health checks, error reports, and resolution actions.

Activities labeled as executed by "System" in the activity log are automated actions, such as device recovery, designed to maintain miners' efficiency autonomously.

We're always available!

Have a chat with us at Telegram.

Diagnostic

Let automation handle diagnostics—so you can focus on what matters!

Once diagnostics are enabled, the system will automatically attempt to restore your miners to optimal performance by identifying and addressing issues promptly. This proactive approach minimizes downtime and ensures that your mining operations run smoothly and efficiently.

Overview

The diagnostics system groups miners into categories based on performance issues for efficient troubleshooting. It identifies problems such as:

Offline: Miner is disconnected or powered off.
Hanged: Miner is unresponsive due to software/hardware failure.
Lowhash (<95% Efficiency): Overall device efficiency has dropped.
Lowhash (<85% Board Efficiency): One or more boards have efficiency below 85%.
Board Failure: A board is non-functional or has no data.
Fan Malfunction: Fans are stopped or running at abnormal speeds.

Exclusions to diagnostics include open unresolved tickets and ongoing tuning sessions.

The auto-removal from diagnostics feature automatically excludes devices from the diagnostic process under specific conditions. The diagnostics focus on devices needing attention and avoids unnecessary monitoring of resolved or correctly functioning devices. This occurs when:

The device's status changes to Active, indicating it is functioning as expected.
The underlying task has been resolved, removing the need for further diagnostics.
A task is assigned to the device, suggesting further manual actions are planned or underway.

Automatic Kernel Log error detection

Our system automatically scans Kernel logs to detect and diagnose errors—ensuring peak performance and stability.

Seamless Error Detection

Instantly inspects Kernel logs using advanced tools.
Pinpoints critical error details near the "Reason" field.

Real-Time Issue Resolution

Automatically identifies errors right after task creation in the "Kernel log" block.
Provides actionable insights for quick fixes—before issues escalate.

Maximize System Performance With proactive monitoring, you stay ahead of potential failures, reducing downtime and enhancing reliability.

How to enable diagnostic?

To enable diagnostic:

Go to Settings → Automation in your account.
Click to turn on switcher next to Auto-reboot.
Click Set models
Select all or the specific miner models you want.
Changes are saved automatically.

Once enabled, the system will automatically track and analyze performance, ensuring optimal operation. 🚀

To adjust the time frame between identifying an issue and the creation of a task, you can set a duration within a specified range. The minimum allowable time is 30 minutes, the recommended duration is 90 minutes, and the maximum limit is 180 minutes. This flexibility helps in prioritizing issues based on urgency and resources available.

FAQ

What is the diagnostics system?

The diagnostics system helps restore miners to optimal performance by automatically detecting and addressing issues. This proactive monitoring reduces downtime and keeps your mining operations running smoothly.

How do I enable the diagnostics system?

To enable diagnostic:

Go to Settings → Automation in your account.
Click to turn on switcher.
Click Set models.
Select all or the specific miner models you want.
Changes are saved automatically.

Once enabled, the system will automatically track and analyze performance, ensuring optimal operation.

What issues does the system detect?

Miners are categorized based on their performance issues for faster troubleshooting. Detected problems include:

Offline: Miner is powered off or disconnected.
Hanged: Miner is unresponsive due to software/hardware failure.
Lowhash (<95%): Overall device efficiency has dropped.
Lowhash (<85% Board Efficiency): One or more boards underperform.
Board Failure: A board is non-functional or has missing data.
Fan Malfunction: Fans are stopped or running at abnormal speeds.

Which devices are excluded from diagnostics?

Diagnostics will not run on devices that:

Have open, unresolved Taskmanager tasks
Are in an active tuning session

What is auto-removal from diagnostics?

Devices are automatically removed from diagnostics when:

Their status changes to Active
The related task is resolved
A new manual task is assigned, indicating intervention is underway

This keeps the diagnostics focused only on devices that truly need attention.

What is automatic Kernel log error detection?

Our system scans Kernel logs in real time to spot errors and potential failures:

Inspects logs automatically using advanced tools
Highlights key error messages near the "Reason" field
Offers actionable insights for immediate fixes

How does diagnostics improve performance?

By identifying issues early and providing automated insights, the system:

Prevents escalation of problems
Reduces downtime
Enhances stability and reliability

Can I control how fast issues are escalated?

You can set the delay time before a task is automatically created:

Minimum: 30 minutes
Recommended: 90 minutes
Maximum: 180 minutes

This gives you flexibility in managing issue prioritization and resource planning.

We're always available!

Have a chat with us at Telegram.

Miners' table

Learn to manage miners, distinguish types, understand statuses, and optimize performance efficiently.

At the top of the table, you'll see two types of miners:

Imported: These are miners you have manually added with complete information, allowing full management and control.
Unimported: These are newly detected miners that the system has found but haven't been fully configured. To manage them, navigate to the "Unimported" section and complete the required details for import. More details

Statuses

Also at the top of the table, you'll see several statuses of miners. Each status gives insight into the miner's condition, aiding timely actions for stability and efficiency. Here are the key status definitions:

🟢 Active: The miner is fully operational and performing as expected.

🟡Lowhash: The miner's hashrate is below expected levels. Triggered when:

Overall hashrate is ≥5% below the manufacturer's specs.
Any board performs ≥15% below spec (if not marked under repair).

🟡Overheated: Temperature is above safe limits (over 90 °C). The threshold is based on the maximum temperature available from the device, which may refer to chips, hashboards, or overall miner temperature, depending on the model and firmware.

Indicated by a flame icon next to temperature.
Detected using max reported temps and Kernel logs (for example, BOOTBY[0x02.00000000] for Avalon).

🟠Hanged: The miner has become unresponsive due to a software crash or hardware failure.

🔴Offline: The miner is disconnected from the network or powered off, making it inaccessible for remote management.

Miners' details

The table provides detailed information about your mining devices, including:

Index: A unique location for each miner.
SN: Serial number for tracking the miner.
Model: The model type of the miner.
Submodel: A specific variant of the miner model, indicating differences in hardware.
Mode: Operational mode currently set for the miner.
24h Graph: A visual representation of mining performance over the last 24 hours.
Avg: Average hashrate over a set measurement period.
5s: Hashrate performance averaged over the last 5 seconds.
PCBs Hashrate: The individual hashrate generated by each mining board.
Fans speed: Current speed of the cooling fans, important for temperature regulation.
T: Current max temperature of the miner.
Eff: Efficiency of the mining process.
Active Pool: The current mining pool the device is connected to.
Worker: The individual worker designation within the mining pool.
Uptime: Duration the miner has been running continuously.
Options: Management actions for each miner, including viewing open tasks and client details (email and status).

We're always available!

Have a chat with us at Telegram.

MASS ACTIONS

Mass reboot miners

Remotely manage miners via the dashboard for mass or single reboots. Use the mass action panel for multiple miners or the options' menu for a single miner.

Requirements for remote actions

A Core, Scale, or Enterprise plan is required.
Access is managed via Roles → Farm Permissions; only authorized users can perform remote actions. All activities are logged (see Logs tab or "View logs" in the miner's menu).
For WhatsMiner devices, the API must be enabled.

To mass reboot miners via the mass action panel:

Go to Dashboard.
Select miners by checking relevant boxes.
Click Reboot on the mass action panel.
Click Confirm.

To single reboot miner:

To reboot a single miner, click on the three dots next to it, and select "Reboot" from the dropdown menu. This option allows for individual reboot without going through the bulk process.

FAQ

Why do I need this?

The mass action panel streamlines operations like reboots and other, reducing errors, saving time, and ensuring accurate data handling for efficient miner management.

How can I perform a bulk reboot of miners?

To reboot multiple miners at once, navigate to the mass action panel, select the miners you wish to reboot, and then choose "Reboot" from the actions menu. This option streamlines the process by allowing simultaneous reboots, reducing time and effort.

What if a miner doesn't respond to reboot?

Check the following:

Network: Confirm stable connectivity.
Power: Ensure consistent power supply.
Firmware: Update if needed.
Alerts: Look for system error messages in logs.

How to check reboot logs?

To track any changes made during the reboot process, you can view the detailed logs of all activities. Follow these steps to access the logs:

Navigate to the logs tab on the main menu.
OR Select "View logs" from the miner's menu.

We're always available!

Have a chat with us at .

Mass change miners' pools

Remotely manage miners via the dashboard for mass or single changes of miners' pools. Use the mass action panel for multiple miners or the options' menu for a single miner.

Requirements for remote actions

A Core, Scale, or Enterprise plan is required.
Access is managed via Roles → Farm Permissions; only authorized users can perform remote actions. All activities are logged (see Logs tab or "View logs" in the miner's menu).
For WhatsMiner devices, the API must be enabled. How to enable it →

To mass change miners' pools via the mass action panel:

Go to Dashboard.
Select miners by checking relevant boxes..
Click Change pools on the mass action panel.
Enter URL - server address where the miner will connect for operation.
Enter Worker name - the unique identifier assigned to the miner within the mining pool.
Choose Divider - dot or underscore used to separate different components of the worker name.
Choose Variables - predefined placeholders for dynamic worker name configuration.
- Unique: A unique identifier for the miner.
- MAC: The miner's MAC address.
- Increment: An incremental number assigned to each miner.
- IP: The miner's IP address.
- IP (octet 1st): The first octet of the IP address.
- IP (octet 2nd): The second octet of the IP address.
- IP (octet 3rd): The third octet of the IP address.
- IP (octet 4th): The fourth octet of the IP address.
- IP (octet 3rdx4th): Combination of the third and fourth octets.
Enter Worker password - password for worker authentication with the mining pool.
Click Apply.

Configuration Inputs:

Worker Name: miner_{IP(3rdx4th)}
Divider: _ (underscore)
Miner IP Address: 192.168.1.25

Generated Worker Name: miner_1x25

Explanation:

{IP(3rdx4th)} takes the 3rd and 4th octet of the IP (1 and 25) and combines them as 1x25.
The underscore _ is used as the divider.

To single change miners' pools:

To change pools for a single miner, click on the three dots next to it, and select "Change pools" from the dropdown menu. This option allows for individual reboot without going through the bulk process.

In a single action, the variable is set to None, meaning you can manually enter any value in the Worker Name field. The system will save exactly what you enter without applying any automatic changes or placeholders.

Key Difference:

With None: The system does not modify or generate any part of the worker name; it simply saves the value you manually input.
With other variables: The system dynamically generates the worker name based on predefined placeholders (e.g., {MAC}, {IP(3rdx4th)}).

This allows for full customization when assigning worker names without automatic formatting.

FAQ

How do I change the mining pools for multiple miners?

Go to Dashboard, select miners, and click Change pools.
Enter URL, Worker Name, Divider, Variables, and Password.
Click Apply to save changes.

What variables can I use for dynamic worker names?

MAC, IP, Increment, Unique ID, and different IP octets.

How do I change the pool for a single miner?

Click on the three dots next to the miner, and select "Change pools" from the dropdown menu. This allows for individual reboot without using the bulk process.

What happens if I set the variable to ‘None’?

The system saves the exact worker name you enter, without modifications.

How can I control who changes pools?

Set permissions in Roles → Farm Permissions. Changes are logged in the Logs tab.

Where can I view pool change logs?

Go to the Logs tab or select View logs from a miner’s menu.

Why didn’t my pools change?

If your mining pools didn’t update, check the following:

Incorrect Pool URL – Ensure the entered URL is valid and reachable.
Worker Name Format Issue – Verify the Worker Name and selected variables are correct.
Pool Requires Authentication – Pools need a password; confirm it's entered correctly.
Miner Connection Issues – Check if miners are online and connected to the network.
Firmware Restrictions – Some firmware may prevent pool changes; try updating or restarting the miner.
Delayed Sync – Changes may take time; refresh the Dashboard or reboot the miner.

We're always available!

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Mass moving miners

Remotely manage miners via the dashboard for mass or single moving. Use the mass action panel for multiple miners or the options' menu for a single miner.

Requirements for remote actions

A Core, Scale, or Enterprise plan is required.
Access is managed via Roles → Farm Permissions; only authorized users can perform remote actions. All activities are logged (see Logs tab or "View logs" in the miner's menu).

To mass moving miners via the mass action panel:

Go to Dashboard.
Select miners by checking relevant boxes..
Click Move on the mass action panel.
Enter New Index - new location for selected miners at your facility.
Click Apply.

If all cells are occupied and you need to swap miners (e.g., A > B, B > C, C > A), you can temporarily move miners in a sequence:

Move miner from A to B.
Move miner from B to C.
Move miner from C to A.

This method allows you to change locations even when all cells are full, as long as each location can temporarily accommodate the miner.

To single moving miner:

To move a single miner, click on the three dots next to it, and select "Move" from the dropdown menu. This option allows for an individual moving without going through the bulk process.

FAQ

What is the mass move miners feature?

The mass move miners feature allows you to efficiently relocate multiple miners within your facility simultaneously, streamlining operations and reducing manual effort.

How can I control who makes miner movements?

Set permissions in Roles → Farm Permissions. Changes are logged in the Logs tab.

What happens if all cells are occupied and I need to move miners?

If all cells are occupied, you can temporarily move miners in a sequence to facilitate the move.

Move the miner from location A to B.
Move the miner from location B to C.
Move the miner from location C to A.

This method allows you to change locations even when all cells are full, as long as each location can temporarily accommodate the miner.

Is there a limit to the number of miners I can move at once?

There is no limit to the number of miners you can move simultaneously.

Can I schedule miner moves for a later time?

Currently, the system does not support scheduling miner moves. Moves must be initiated manually at the desired time.

We're always available!

Have a chat with us at Telegram.

Edit SN, model & sub, client or password

Remotely manage miners via the dashboard for mass or single editing data. Use the mass action panel for multiple miners or the options' menu for a single miner.

Requirements for remote actions

A Core, Scale, or Enterprise plan is required.
Access is managed via Roles → Farm Permissions; only authorized users can perform remote actions. All activities are logged (see Logs tab or "View logs" in the miner's menu).
For WhatsMiner devices, the API must be enabled.

To mass editing miners' info via the mass action panel:

Go to Dashboard.
Select miners by checking relevant boxes.
Click Edit on the mass action panel.
Select one of parameter you want to edit:
1. SN (serial number) – manufacturer's unique ID for tracking hardware and warranty.
2. Model & sub - a specific variant of the miner model, indicating differences in hardware.
3. Client email and status - the email address associated with the owner of the miner, used for notifications and support and the current operational status of the client (Paid/Unpaid).
4. Password. Editing requires the current miner's password.
Enter new value.
Click Confirm.

To single editing miners' info:

To editing a single miner, click on the three dots next to it, and select "Edit" from the dropdown menu. This option allows for individual editing without going through the bulk process.

FAQ

Why do I need this?

Editing miner details ensures accurate tracking, proper client assignment, and secure access, helping you maintain efficient operations.

How to control who edits miner details?

Set permissions in Roles → Farm Permissions. Changes are logged in the Logs tab.

How to batch edit miner details?

Use the mass action panel to modify details for multiple miners simultaneously.

Why can't I edit the miner's password?

To update a miner’s password, you must enter the current one.

We're always available!

Have a chat with us at .

Mass firmware update

Remotely manage miners via the dashboard for mass or single factory resets. Use the mass action panel for multiple miners or the options' menu for a single miner.

Requirements for remote actions

A Core, Scale, or Enterprise plan is required.
Access is managed via Roles → Farm Permissions; only authorized users can perform remote actions. All activities are logged (see Logs tab or "View logs" in the miner's menu).
For WhatsMiner devices, the API must be enabled.

Firmware update

To mass firmware update via the mass action panel:

Go to Dashboard.
Select miners from a single manufacturer by checking relevant boxes.
Click Update firmware on the mass action panel.
Select only one firmware version. For Antminer, you may also select tabs (Stock / Vnish).
Click Confirm.

If selected devices include unsupported manufacturers:

❌ The system does not support manufacturer firmware upgrades for: [Manufacturer1, Manufacturer2, ...]

To single firmware update:

To update a single miner, click on the three dots next to it, and select "Firmware update" from the dropdown menu. This option allows for individual update without going through the bulk process.

Firmware versions: stable and new

When selecting firmware for your devices, you might encounter terms such as "Stable" and "New." Here's what they mean:

Stable Firmware: This version has undergone extensive testing and is considered reliable for widespread use. It's the recommended choice for environments where system stability is crucial.
New Firmware: This version includes recent updates or features and is suitable for users willing to test the latest enhancements.

Firmware rollback considerations

Rollback Limitations: Officially, rolling back firmware is often unsupported, meaning once updated, you generally can't revert to a previous version. This is to maintain the integrity and security of the devices.
Testing Before Deployment: It's recommended to test new firmware on a single device first. If critical issues arise, contact support services to explore potential recovery options.

FAQ

Can I update multiple miners at once?

Yes, you can update multiple miners simultaneously by selecting the "Firmware update" option from the mass action panel. This feature allows you to apply firmware updates to several miners at once, streamlining the maintenance process. Ensure that all selected devices are compatible with the firmware version you're applying.

What do "Stable" and "New" mean?

By understanding these aspects, you can better manage firmware updates and ensure the smooth operation of your devices

Stable: Officially tested firmware versions recommended for production use.
New: Recently released versions that may include new features or fixes but haven’t undergone full validation across all models.

Do I need to stop mining before updating the firmware?

Not necessarily. Most firmware updates will temporarily pause mining automatically during the process and resume once complete.

How long does a firmware update take?

A typical firmware update takes between 2 and 10 minutes per device, depending on the miner model, network speed, and firmware size. In bulk updates, devices update in parallel.

Can I roll back to a previous firmware version?

In most cases, firmware rollback is not officially supported. We recommend testing new firmware on one device before mass deployment. If critical issues occur, contact support to explore recovery options.

Why don’t I see any firmware options available?

Possible reasons:

You’ve selected miners from different manufacturers or incompatible models.
There is no stable or new firmware available for the selected device(s).

Try narrowing your selection to a single model/manufacturer or updating devices individually.

What if a firmware update fails?

If a firmware update fails, try the following steps:

Restart the miner and attempt the update again.
Ensure that your network connection is stable.
Contact support if the issue persists.

We're always available!

Have a chat with us at .

Mass factory reset

Remotely manage miners via the dashboard for mass or single factory resets. Use the mass action panel for multiple miners or the options' menu for a single miner.

Requirements for remote actions

A Core, Scale, or Enterprise plan is required.
Access is managed via Roles → Farm Permissions; only authorized users can perform remote actions. All activities are logged (see Logs tab or "View logs" in the miner's menu).
For WhatsMiner devices, the API must be enabled. How to enable it →

To mass factory reset miners via the mass action panel:

Go to Dashboard.
Select miners by checking relevant boxes.
Click Factory reset on the mass action panel.
Click Confirm.

To single factory reset:

To reset a single miner, click on the three dots next to it, and select "Factory reset" from the dropdown menu. This option allows for individual reset without going through the bulk process.

FAQ

We're always available!

Have a chat with us at Telegram.

Mass deleting miners

Remotely manage miners via the dashboard for mass or single deletions. Use the mass action panel for multiple miners or the options' menu for a single miner.

Requirements for remote actions

A Core, Scale, or Enterprise plan is required.
Access is managed via Roles → Farm Permissions; only authorized users can perform remote actions. All activities are logged (see Logs tab or "View logs" in the miner's menu).

To mass deleting miners via the mass action panel:

Go to Dashboard.
Select only Offline miners by checking relevant boxes.
Click Delete on the mass action panel.
Click Confirm.

To single deleting miner:

To delete a single miner, click on the three dots next to it, and select "Delete" from the dropdown menu. This option allows for individual deleting without going through the bulk process.

FAQ

Will deleting a miner remove it permanently?

No, if you delete a miner and later re-import it, the system will verify and restore its previous data.

Why can’t I delete some miners?

You can only delete offline miners. Turn off the miner manually and try again.

We're always available!

Have a chat with us at .

CLIENTS

How to manage clients

The Clients section allows you to efficiently manage customer information, including their mining equipment, tasks, and financial details.

To be able to manage clients, your plan must be Core, Scale or Enterprise solution.

In Roles → Clients' Permissions, admins control access by setting permissions for adding or editing clients, ensuring only authorized users can manage client data. All client-related changes are logged. Access them via the View logs next to the client.

Client list displays

Client ID.
Name and Email.
Contact Information.
Status | Type (not implemented).
Number of Miners, shown as a bar, divided by device status. Clicking on it directs you to the Import page with a device list.
Number of Tasks, represented as a bar, showing the tasks divided by status. Clicking on it directs you to the Taskmanager page with a task list.
Number of Bills issued for this client.
Balance (not implemented)
Manager assigned to this client
Actions: Edit and View Logs.

How to add client

Go to Clients.
Click Add client.
Fill out the client's details. Name, Email and Manager are required.
Click Apply.

If any errors are found, click Edit to make necessary changes. The Delete client option is not yet implemented.

Importing devices automatically adds a client

When importing devices, if a new email appears under Client email, click Add client.

You can then add further details (name, phone, messenger, manager) using the Edit option.

Setting currency for client bills

Click the Settings icon above the table.
In the Settings section, choose the currency for billing all clients.

Downloading monthly consumption data

Go to Clients.
Click Download month consumption above the table.
Select month you wish to review.
Click Download.

The system will then generate a file that provides a comprehensive overview of consumption, detailing both the total monthly and daily usage for each customer.

How to assign a device to a client

Go to Dashboard.
Select miners by checking relevant boxes.
Click Edit on the mass action panel.
Select Edit Client.
Enter new email
Click Confirm.

By following these steps, you should be able to efficiently assign a device to a client. This ensures that the system can accurately track device performance and consumption under the appropriate client, facilitating better reporting and service management.

Why in the miners' table is my client's icon green or red?

🟢 Green means the device is paid.
🔴 Red means the device is unpaid.

The color of the icon shows the miner’s payment status. You can manually update the status:

Go to Dashboard.
Select miners by checking relevant boxes.
Click Edit on the mass action panel.
Select Edit Client.
Select status (Paid/Unpaid).
Click Confirm.

How to view changes for client?

Go to Clients.
Click View logs near the client.

FAQ

What is a “Client” in MoonOne?

In MoonOne, a client typically refers to a hosting provider, data center, or third-party company managing mining hardware on behalf of individual miners. This setup is common for miners who prefer to rent space and outsource maintenance rather than build and operate their own infrastructure.

Why isn't the Clients tab showing up?

If your Clients tab is not visible, try the following troubleshooting steps:

Check Permissions: Verify permissions for client info access. Contact the admin if unsure.
Plan Verification: Ensure your plan is Core, Scale, or Enterprise.
Enable Client Management: Confirm "Client management" is enabled in Facility settings.
Clear Cache: Clear browser cache if pages load incorrectly.

How do I add a new client?

Go to the Clients section and click “Add client”. Fill in the client’s name, contact info, and manager that help organize your workflow.

Can I assign devices to a specific client?

Yes. When importing or editing devices, you can assign them to a client using the “Client” field. This helps segment your fleet and generate client-specific reports.

Can I rename or merge clients?

Renaming is possible directly in the Clients section. However, merging clients is not yet supported — you’ll need to manually reassign devices from one to another.

How can I see all devices assigned to a specific client?

Navigate to Clients, select the number of client's devices, and you will go to the Dashboard tab. All miners currently linked to this client will be listed here.

How do I set custom pricing for a client?

Inside the client’s profile, go to the Edit Bill - Pricing, and configure specific rates for electricity or hosting fees. These will override global rates for the assigned devices.

We're always available!

Have a chat with us at Telegram.

How to manage clients' bills

Follow these steps to manage bills for your clients in MoonOne.

To be able to work with bills, your plan must be Core, Scale or Enterprise solution.

In Roles → Clients' Permissions, admins control access by setting permissions for editing bills' info, ensuring only authorized users can manage this data. All bill-related changes are logged. Access them via the View logs next to the client.

Client's billing overview

Generating bills is done automatically every month, provided there are active miners. To view bill information, click on the number of bills displayed in the row of the client whose bills you want to manage. This will open the "Bills" page with:

Bill ID: Unique identifier for the billing record.
Period: The month the bill covers.
Status: Current state of the bill, such as unpaid or paid.
Pay method: The means used to make payments, e.g., credit card, bank transfer or Crypto.
Currency: Type of money in which payments are made.
Facility: It's denotes your farm.
Consumption: This section details the monthly energy usage of all clients' miners at the facility.
Pricing: The rate of costs for energy.
Hosting cost: It's includes energy fees plus a hosting markup percentage.
Service cost: It's involves expenses for services like miner repairs.
Balance: Remaining amount after payments (feature not implemented).
Total: The entire amount due for services rendered in this month.
Payment info: This section provides details about the payment amount and date. If the bill is unpaid, you'll see an "Add Payment" button to input this information.
Actions: Edit and Download bill's information.

How to add payment

Go to Clients.
Select client by clicking on the number of bills.
Click Add Payment
Enter information such as payment amount, date, and method.
Click Apply

By clicking Apply, the bill's status updates: if the payment covers or exceeds the total bill amount, the status automatically changes from unpaid to paid.

How to edit bill

Go to Clients.
Select client by clicking on the number of bills.
Click Edit
Edit information such as pricing, hosting markup percentage, or service cost.
Click Apply

Billing process overview

To ensure smooth processing, follow these steps in managing client bills:

Generate Bills: Initiated automatically each month on the 1st, contingent on the presence of active miners.
Review and Edit Bills: Use the "Edit" action to update billing details as needed.
Track Payment: Monitor the status and update payments using the "Add Payment" button for unpaid bills.
Log Changes: Access the bill change logs for accurate record keeping and auditing. Go to clients'list to see logs.

Following these procedures will help maintain accurate billing records and facilitate timely payments from clients.

Downloading bill data

When you click "Download," the file will be saved in Excel format with the following parameters:

Facility
Index
SN
Model
Submodel
Efficiency (J/TH)
Uptime (hours)
Total Consumption (kWh)
Tariff (currency/kWh)
Cost (currency)
Currency

How is electricity consumption calculated for each client?

Based on data collected from devices every 5 seconds, the system calculates the average hashrate over 10-minute intervals. Then, taking into account the model and energy efficiency of the equipment, the platform converts these values into units of energy consumption.

FAQ

What is the billing section for?

The billing section allows you to track and manage invoices for your clients based on their device usage, electricity consumption, hosting fees, or any other charges you configure.

How do I create a new bill for a client?

MoonOne generate bills automatically based on client-linked devices and usage stats.

What types of charges can I include in a bill?

You can include:

Electricity pricing (based on kWh rates)
Hosting markup percentage (%)
Service cost (e.g., repairs, setup fees)

How do I mark a bill as paid?

Open the list of client's bills and click Add payment, then add payment details (amount, date, method). This helps track balances and history.

If the payment covers or exceeds the total bill amount, the status automatically changes from unpaid to paid.

How do I view a client's billing history?

Go to the client’s profile and open the Billing tab. You’ll see a list of all invoices with statuses (Paid, Unpaid).

Can I export bills?

Yes, open any client's list of bills and use the Download.

How are electricity fees calculated?

Electricity can be billed per miner's using:

Estimated consumption from miners
Flat rates per kWh /month

What currencies are supported?

MoonOne supports multiple currencies - USD, EUR, RUB. You can set your default in Settings > Bills.

We're always available!

Have a chat with us at Telegram.

Audit

Logs

This document highlights how logging is super important for keeping everything running smoothly in client management, task coordination, and admin oversight.

Overview

The Logs section serves as a comprehensive audit trail for key actions and changes within the platform. It helps administrators, managers, and support teams track what happened, when, and who performed the action. This visibility is essential for maintaining accountability, diagnosing issues, and ensuring data consistency across the system.

Logs are categorized into five main types for clarity and ease of navigation:

1. General Logs

These logs capture broad system-level operations related to devices and clients. Whether it's importing devices, editing configurations, or managing user access, this category helps ensure that all significant actions are traceable. It’s particularly useful for onboarding processes, troubleshooting, and understanding system-wide changes over time.

2. Miner Logs

Focused specifically on individual mining devices, this category logs operational and configuration changes, including reboots, pool changes, or resets. It’s helpful for identifying technical issues, tracking miner lifecycle events, and understanding the sequence of interventions made by different users or automated systems.

3. Client Logs

This section tracks changes made to client profiles and their associated billing records. From contact information updates to tariff adjustments and payment entries, these logs provide transparency in client management. They are especially valuable for financial auditing, resolving disputes, and maintaining accurate service records.

4. Task Logs

Task logs provide insight into the creation, assignment, and progress of tasks within the team. Any changes in status, deadlines, priorities, or descriptions are recorded here. These logs are instrumental in project management and team coordination, allowing you to follow the evolution of a task and hold contributors accountable.

5. Admin Logs

These logs cover administrative actions affecting system-wide settings, such as managing staff, roles, facilities, or automation rules. Monitoring these changes is crucial for maintaining system integrity and security. They help ensure that sensitive operations—like permission adjustments or infrastructure changes—are fully documented.

Why It’s Helpful

Transparency: Everyone can see what actions have been taken, reducing ambiguity and miscommunication.
Accountability: You can easily identify who made specific changes, which is vital for team oversight and error tracking.
Troubleshooting: When an issue arises, logs provide the context needed to understand the cause and act quickly.
Audit readiness: Logs support compliance and auditing processes by providing a reliable historical record of activities.
Efficiency: By knowing what’s already been done, teams can avoid redundant actions and streamline their workflows.

Automation

Auto-reboot

Auto-Reboot is a helpful tool that automatically restarts a miner if the system finds a problem. This helps to fix common issues without needing you to do anything.

Auto-reboot as part of diagnostic

The auto-reboot feature is an essential part of our diagnostic process, aimed at improving system stability and efficiency. It automatically restarts the miner during diagnostic checks to help resolve temporary issues or minor software glitches. This minimizes the need for manual intervention and supports continuous, reliable operation.

When auto-reboot is enabled, the system checks the imported miners you've selected in Set Models every 10 minutes. If an issue is detected, the miner is added to the diagnostics list, and a pulse icon appears next to it. The system then attempts to auto-reboot the miner to restore normal operation.

Once auto-reboot is on, the system will:

Monitor miner performance.
Detect problems.
Restart the miner if needed (Auto-Reboot).
Create tasks to fix issues, if necessary.

For a detailed explanation of which issues the diagnostics system can detect—and which ones it does not—please refer to the full list here.

Key benefits of auto-reboot

Helps fix issues automatically. The system restarts the miner when a problem is found. In many cases, this is enough to restore normal operation.
Saves time and effort. No need to reboot devices manually — the process is automatic. This reduces downtime and lets your team focus on other important tasks.
Quick fix for common errors. Many software glitches can be solved with a simple reboot. Auto-reboot is a smart first step to correct issues fast.

How to turn on diagnostic (includes auto-reboot)

Go to Settings → Automation in your account.
Turn on the switch next to Auto-reboot.
Click Set models.
Select either all miners or only the specific models you want.
Click Apply.

FAQ

What is Auto-Reboot?

Auto-Reboot automatically restarts your miners to resolve issues detected by the diagnostic system, ensuring minimal downtime and improved system performance.

How do I enable Auto-Reboot?

Go to Settings → Automation in your account, enable diagnostics, and select the miners you want to monitor.

How often does the system check miners?

The system checks miners every 10 minutes for performance issues.

What types of issues trigger a reboot?

The system detects problems like being offline, hanged, low hash rate, board failure, or fan malfunction.

Can I see which miners have been affected?

Yes, a pulse icon will appear next to miners with detected issues.

How does the system resolve issues?

If a problem is found, the system attempts to auto-reboot the miner to restore normal operation.

Why auto-reboot doesn't work?

If the auto-reboot feature does not seem to operate as expected:

Verify Settings: Ensure that the auto-reboot feature is enabled in the Settings → Automation section.
Check Permissions: Confirm that your account has sufficient permissions to apply these settings.
Review Logs: Examine the logs for errors or failed reboot attempts.
Update Firmware: Make sure your firmware is up-to-date to support auto-reboot functionality.
Contact Support: If issues persist, reach out to technical support for further assistance.

We're always available!

Have a chat with us at Telegram.

Auto firmware update

This feature ensures that selected miners always run the latest stable firmware as soon as it becomes available.

Benefits of auto firmware update

Enable Auto Firmware Update to keep your fleet secure, stable, and up to date — without manual effort. Key Advantages:

Saves time – no need for manual updates.
Ensures stability – always run the most reliable firmware.
Flexible control – choose to update all miners or specific models only.

How to turn on auto firmware update?

Go to Settings → Automation in your account.
Find Auto firmware update.
Flip the switch On to activate it.
Click the Set models button (it appears once the switch is On).
Select either all miners or only the specific models you want.
Click Apply.

How we keep firmware up to date

We regularly check for new firmware releases and update our firmware database to ensure timely delivery of the latest versions. We support:

Stock firmware for all manufacturers
Vnish firmware for Antminer devices

🛠️ If a firmware version is missing or not yet supported, feel free to contact us with a request for adaptation — we’re happy to help.

What is Auto Firmware Update?

Auto Firmware Update is a feature that automatically applies the latest stable firmware to selected miners as soon as it becomes available. This helps keep your devices secure, efficient, and up to date — without manual work.

How do I enable Auto Firmware Update?

1. Go to Settings → Automation in your account.

2. Find Auto firmware update and toggle the switch On.

3. Click Set models (appears once enabled).

4. Choose either all miners or specific models.

5. Click Apply to save your selection.

What types of firmware are included in auto updates?

Auto updates include only Stable versions of firmware. These versions are tested and recommended for production use.

Can I choose which models to apply auto updates to?

Yes, you can apply auto updates to all devices or only to specific miner models of your choice. This gives you flexibility and control over which hardware is auto-managed.

Will mining stop during an auto update?

Yes — but only temporarily. Mining is automatically paused during the firmware update and resumes immediately after it completes.

How often is firmware updated?

Our system regularly checks for new firmware releases from all supported manufacturers. Once a new Stable version is available, it’s added to our internal database and used in auto updates.

What if the firmware I need isn't listed?

If a firmware version is missing, please contact our support team. We support: - Stock firmware for all major manufacturers - Vnish firmware for Antminer devices. If needed, we can adapt and add missing versions on request.

Can I disable Auto Firmware Update after enabling it?

Yes. You can turn off Auto Firmware Update at any time by toggling the switch back to Off in Settings → Automation.

Does Auto Firmware Update apply to Vnish firmware?

Yes, for Antminer devices. If Vnish firmware is available in a stable version and supported by your selected devices, it will be used in auto updates.

We're always available!

Have a chat with us at .

Unpaid pools

Sometimes, clients don’t pay on time. With Unpaid Pools, you can make sure those unpaid miners don’t keep working like nothing happened.

Unpaid Pools helps you manage miners that haven’t been paid for. When a client's miner is marked as unpaid, this feature automatically applies special pool settings to it. Once the miner is paid, it returns to the client’s original configuration.

The system keeps track of each miner's status and updates the pool settings automatically:

If the miner becomes paid: the original pool settings are restored.
If the miner becomes unpaid: the system applies the custom settings you set up under Automation > Unpaid Pools.

The system checks miners every 10 minutes to ensure correct settings and fix discrepancies.

How to change status of miner to unpaid/ paid - read here.

How to set up the unpaid pools?

Go to Settings → Automation in your account.
Find Unpaid Pools.
Flip the switch On to activate it.
Click the Set pools button (it appears once the switch is On).
Enter required info for each algorithm:
- Pool URL
- Worker Name
- Variables
- Worker Password
Click Apply.

If some algorithms don’t have settings, you’ll see a ⚠️ warning next to Unpaid Pools.

FAQ

What are Unpaid Pools?

Unpaid Pools is a feature that lets you automatically apply specific pool settings to unpaid miner. It helps ensure those miners don’t keep operating as usual when a client hasn’t paid.

When do Unpaid Pools activate?

They activate only when a miner’s status is set to “Unpaid”. If the miner becomes “Paid,” the system switches back to the previous pool settings automatically.

How often does the system check pool settings?

The system checks miner status every 10 minutes and updates the pool settings if needed.

Do I need to set configurations for each algorithm?

Yes! You must add pool settings for every algorithm used on your miners. If new algorithms appear later, don’t forget to add unpaid settings for those too.

What if a device is unpaid, but the pools don’t update?

Go to the Logs tab and check the latest logs for that device. The system will show the exact reason why the update failed. Here are some common reasons:

Failed to connect to device.
Failed to connect to Agent.
The device's password is unknown.
The device's password is invalid.

No templates for unpaid pools.

Can I test this without affecting all devices?

Yes — you can mark one device as “Unpaid” and see how the settings apply. It’s a safe way to check your configuration before using it at scale.

We're always available!

Have a chat with us at Telegram.

ACCOUNT

Restore access to your account

Follow these steps to restore access to your account if you’ve forgotten your password or are unable to sign in.

To restore access to your account:

Go to Sign in page.
Click Forgot password.
Enter the email address where you’d like to receive your password reset information.
Create a New Password, that meets the following criteria:
- At least 8 characters.
- Includes uppercase and lowercase letters.
- Contains numbers and special symbols.
- Must differ from your previous password.
Click Set password.

FAQ

What should I do if I don't receive the password reset email?

Ensure you check your spam or junk mail folders. If you're still unable to find the email, try requesting a password reset again and verify that you've entered the correct email address.

How can I ensure my new password is secure?

Create a password using a mix of letters, numbers, and special characters. Avoid using easily guessed information like birthdays or common words. Consider using a passphrase for added strength.

Can I use a previous password when resetting my password?

No, for security reasons, your new password must be different from any of your previously used passwords. Make sure to create a unique and strong password each time.

What should I do if I continue having issues accessing my account?

If you're still experiencing problems, contact our support team for assistance. They can help you troubleshoot further and ensure your access is restored.

We're always available!

Have a chat with us at .

OTHER

How to enable WhatsMiner API

To use advanced control features in Moonone—like rebooting, pool switching, and more -you need to enable the Write API on your WhatsMiner devices. This option is off by default.

Download the WhatsMiner Tool

Start by downloading the official WhatsMiner Tool from the Whatsminer website. This utility is required for API activation and for setting a secure password.

Scan and Add Miners

Open the WhatsMiner Tool.
Click the “Miner IP” button to begin network setup.
In the IP management window, enter your local IP range and press “Add”, then “OK” to confirm.
Click “Start” to scan for devices—your miners should appear shortly in the list.

Update the Admin Password

The API will not work if your devices are still using the default “admin” password.

⚠️ Important: Passwords must be changed through the WhatsMiner Tool—changes made via the web interface won’t activate API access.
💡 You can keep using "admin" as the new password, but it still needs to be updated through the tool to enable the API.

Steps:

Select your devices by ticking the checkboxes.
Click “Password” in the top menu.
Choose adminaccount, enter the current password, then set and confirm a new one.
Click “Start update” to apply.

Enable API Communication

Once the password is updated:

Click “Remote Ctrl”.
Select “Miner API Switch”.
In the new window, choose “Enable” and confirm.

Your devices are now ready to interact with Moonone features via the WhatsMiner API.

We're always available!

Have a chat with us at Telegram.

Terms & Policies

Terms of use

Last updated: April 22, 2025

Agreement to terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and MR Lab FZE LLC ("Company," "we," "us," or "our"), concerning your access to and use of the website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto, including the Moonone platform (collectively, the "Site"). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

Governing law and jurisdiction

These Terms of Use and your use of the Site shall be governed by and construed in accordance with the laws of the United Arab Emirates. If you are located in the Russian Federation, you additionally agree to comply with all applicable laws of the Russian Federation, including but not limited to Federal Law No. 152-FZ "On Personal Data" regarding the processing and protection of personal data.

In case of any dispute, controversy or claim arising out of or in connection with these Terms of Use, the parties shall endeavor to resolve the dispute through good faith negotiations. If the dispute cannot be settled amicably, it shall be referred to and finally resolved by the competent courts of the United Arab Emirates, unless otherwise required by applicable mandatory laws (including those of the Russian Federation for residents of Russia).

By using the Site, you also confirm that your use complies with the applicable legal framework of your jurisdiction, including any data localization requirements, consumer protection laws, and e-commerce regulations applicable in the Russian Federation and the UAE.

Contact us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Email: [email protected]

Privacy policy

Last updated: April 22, 2025

This Privacy Policy describes how MR Lab FZE LLC, registration number 2087, with its registered office at BLA-SPR2-3, AMC – BOULEVARD-A Building, Ajman Media City, Ajman, UAE, operates the website https://moonone.ru and all associated sub-domains (collectively, the “Website”). MR Lab FZE LLC (“we”, “us”, “our”) is committed to protecting the privacy and security of our customers (“you”, “your”). This policy outlines how we collect, use, and disclose personal data.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please do not use our Website.

Information We Collect

We collect personal data directly from you, including:

Name
Country of residence
Email address
Phone number
Telegram ID

Any other personal information voluntarily provided by you during interactions on the Website.

Additionally, we collect the following information automatically:

IP address
Location data
Device and browser type
Information on your usage of the Website, such as visited pages and external links accessed

How We Collect Your Information

Direct Collection

We gather your personal data directly through forms and interactions on our Website, such as registration forms, service requests, and direct communications.

Indirect Collection – Cookies and Similar Technologies

We use cookies and similar technologies to:

Personalize your experience on our Website
Facilitate the login and account management processes
Monitor and analyze Website usage and traffic patterns
Improve the functionality and user experience of our Website

Types of cookies we use:

Persistent Cookies: remain stored on your device and are used for repeated visits.
Session Cookies: expire after your session ends.
Analytics Cookies: help us analyze Website usage.

You may disable cookies through your browser settings; however, this may limit functionality and user experience on our Website.

How We Use Your Information

Your information is used to:

Provide and improve our services and products
Respond to your inquiries and manage customer relationships
Detect, prevent, and investigate fraud or other illegal activities
Comply with legal and regulatory obligations
Communicate with you for marketing purposes, unless you opt out
Send verification codes via SMS or other means to enhance account security

Disclosure of Your Information

We may disclose your information to:

Our affiliates, contractors, or business partners for operational, marketing, advertising or other uses
Law enforcement agencies, governmental authorities, or other parties when legally compelled
Potential buyers or investors in the event of a business sale or merger

We do not sell your personal data to third parties.

Storage and Security of Your Data

Your personal data is securely stored on protected servers owned and managed by us. We retain your data only for as long as necessary to fulfill our obligations and comply with applicable laws.

Your Rights

Under applicable data protection regulations, including GDPR, you have the right to:

Request correction of inaccurate or incomplete personal data
Request deletion of your personal data, subject to legal restrictions
Restrict processing of your personal data
Object to processing of your personal data, particularly for marketing purposes
Request transfer of your personal data to another service provider

To exercise these rights, please contact us at [email protected].

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our Website, and we encourage you to review this policy regularly to stay informed of updates.

Contact Us

For further information or questions regarding this Privacy Policy, please contact us at [email protected].